Curran Plumbing, Electrical, Heating and Air 📞 1300 792 082

Privacy Policy

Curran Plumbing, Electrical, Heating and Air ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you contact us, request a quote, use our services or visit our website at www.callcurran.com.au.

1. Information We Collect

We collect personal information that is reasonably necessary to provide our services and to respond to your enquiries. This may include:

  • Contact details: your name, phone number, email address and property address
  • Job information: details about the work required, access arrangements and relevant property information
  • Payment information: billing name and payment details (processed securely; we do not store card numbers)
  • Communications: records of phone calls, emails and messages you send us
  • Website usage data: technical information such as IP address, browser type and pages visited, collected via cookies (see section 5)

We collect information directly from you when you contact us by phone, email or web form. We only collect information that is necessary for our legitimate business purposes.

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to your enquiries and provide quotes
  • Schedule and carry out plumbing, electrical and air conditioning work
  • Issue invoices and process payments
  • Send job-related communications (appointment reminders, completion notices)
  • Improve our services and website
  • Meet our legal and compliance obligations

We will not use your personal information for direct marketing without your consent, and we will not send unsolicited commercial messages.

3. Disclosure of Information

We do not sell, rent or trade your personal information. We may share your information with:

  • Subcontractors: where we engage specialist subcontractors to assist with a job, we may share relevant contact and job details with them, subject to confidentiality obligations
  • Service providers: third-party providers who assist us with business operations (e.g. accounting software, email hosting) — these parties are required to protect your information
  • Legal requirements: where we are required by law to disclose information (e.g. to a court, regulator or law enforcement agency)

4. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience, remember preferences and analyse website traffic. You can disable cookies through your browser settings; however, some website functionality may be affected. We do not use cookies to collect personally identifying information beyond what you voluntarily provide.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include secure email practices, limited staff access and regular review of our data handling procedures. While we take reasonable precautions, no data transmission over the internet is completely secure and we cannot guarantee absolute security.

6. Your Rights Under the Australian Privacy Act 1988

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Complain about a breach of the APPs

To make a request or complaint, contact us using the details below. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown above.